Question 1

What does the AI agent actually do?

Accepted Answer

It answers buyers and renters in seconds, day and night. It works out what they want (buy or rent, area, budget, cash or installments, bedrooms, ready or off-plan), recommends real units and projects from your catalog, collects the details you need, takes viewing requests and passes ready buyers to your team.

Question 2

Can it make up a price or a unit?

Accepted Answer

No. It searches your listings and projects before it states any price, down payment or handover date, and it only offers units marked available. If a detail isn't in your data, it tells the client a consultant will confirm it.

Question 3

Which dialect does it speak?

Accepted Answer

You choose: Egyptian, Gulf, Levantine, Modern Standard Arabic, or "match the client", which mirrors the client's dialect and answers in English when they write in English. It also understands Franco-Arabic like "3ayez sha2a fe el tagamo3".

Question 4

Does it confirm viewing times on its own?

Accepted Answer

No, on purpose. It collects the client's preferred day, time window and location and creates a viewing request for your team. Your team confirms the slot with the client.

Question 5

When does it hand a chat to my team?

Accepted Answer

When the client asks for a person, complains, wants to negotiate the price, asks something your data doesn't cover, or a rule you wrote applies. The chat is marked "Needs you" and your team gets a notification.

Question 6

Can I jump into a conversation?

Accepted Answer

Yes. As soon as someone on your team replies from the inbox, the AI steps back in that chat. One click hands it back.

Question 7

Can I test it before clients reach it?

Accepted Answer

Yes. The AI settings have a playground where you chat with it as a client and see what it recommends and asks, before you open your channels.

Question 8

What's the difference between a listing and a project?

Accepted Answer

A listing is one specific unit for sale or rent, with its price, size and status. A project is a compound or launch with unit types, a starting price, payment plans and a handover date. Developers mostly work with projects and brokers with listings; you can use both.

Question 9

Can I add payment plans?

Accepted Answer

Yes. Each listing or project can have one or more plans: down payment percentage, number of years, and monthly or quarterly installments. The AI quotes the down payment and installment straight from that plan.

Question 10

What happens when a unit is reserved or sold?

Accepted Answer

Change its status to reserved, sold or rented and the AI stops offering it right away. It only recommends available units.

Question 11

Do clients see my commission or the owner's details?

Accepted Answer

No. Commission rates, owner contacts and internal notes stay in the dashboard. They never appear in the AI's replies or on your company page.

Question 12

Do my listings appear on a public page?

Accepted Answer

Yes. Every company gets a public page with its listings and projects to share in a bio or an ad, and clients can open the chat from it. How many listings it shows depends on your plan.

Question 13

Which currency do I list prices in?

Accepted Answer

Your company's currency: EGP, AED, SAR or USD. Sizes are in square meters.

Question 14

Which channels does the AI answer?

Accepted Answer

Website chat, WhatsApp, Instagram Direct, Facebook Messenger and a Telegram bot. You can also turn Instagram and Facebook comments into private messages with the unit. Everything lands in one inbox.

Question 15

What's the fastest channel to start with?

Accepted Answer

Website chat. It works the moment you sign up: share the link in your bio or ads, or paste a small snippet on your site to add a chat button.

Question 16

How does WhatsApp connect?

Accepted Answer

Through Meta's official API, with your company's number and your own Meta app. You create the app, paste its details into Settings, and PropDrop checks the connection and shows its status. WhatsApp on your real number needs no Meta app review.

Question 17

And Instagram and Messenger?

Accepted Answer

Also through Meta's official API. For anyone to be able to message you, Meta requires approval of the messaging permissions and business verification. Until then, messages work for accounts that have a role on the app, so you can test.

Question 18

What does Telegram need?

Accepted Answer

Create a bot with BotFather and paste its token into Settings. It connects in a minute, with no approvals.

Question 19

Can I message a client on WhatsApp a day after their last message?

Accepted Answer

Meta allows free replies within 24 hours of the client's last message. After that WhatsApp requires approved template messages, which PropDrop doesn't send. As soon as the client writes again, the chat is open again.

Question 20

Meta's settings confuse me. Can you help?

Accepted Answer

Yes. The docs walk through every step, there's a one-time Meta setup add-on, or contact us and our team will sort it out with you.

Question 21

How do viewing requests reach me?

Accepted Answer

They show up in the viewings agenda and on the client's record, with the unit or project, the preferred day and time, and the location. Someone on your team confirms with the client, then records the outcome: interested, not interested, second viewing, made an offer, no-show or cancelled.

Question 22

What are the stages on the board?

Accepted Answer

New, Qualifying, Qualified, Viewing, Negotiation, then Won (reserved, sold or rented) or Lost. Drag a lead to move it.

Question 23

What makes a lead "hot"?

Accepted Answer

The AI scores every lead hot, warm or cold from what they told it: budget, payment method, area and when they want to move. Your team starts with the best ones.

Question 24

Who on my team sees what?

Accepted Answer

There are three roles. The owner can do everything, a manager everything except removing the owner, and a sales agent works on qualified leads only. You assign leads to your team yourself.

Question 25

Can I record the deal and the commission?

Accepted Answer

Yes. When a client closes, record the deal: the unit, final price, commission rate and amount, the sales agent's share and what has been collected. It's available on plans that include deals and commissions.

Question 26

What's in the free trial?

Accepted Answer

14 days and 50 AI conversations with Growth plan features. It starts as soon as you create your company. No card.

Question 27

What counts as a conversation?

Accepted Answer

One conversation is one client talking to you in a day, however many messages they send. If the same client comes back on another day, that's a new conversation.

Question 28

What happens when I run out of conversations?

Accepted Answer

The AI pauses and new chats go to your team as "Needs you" so they can answer by hand. No message is lost. You get a heads-up at 80% and 100%, and you can add more conversations with an add-on.

Question 29

When does the limit reset?

Accepted Answer

On the 1st of every month, Cairo time.

Question 30

Is there an annual discount?

Accepted Answer

Yes. Annual billing is 10 months for 12, so two months are free.

Question 31

Which currency do I pay in?

Accepted Answer

Companies in Egypt pay in Egyptian pounds. Everywhere else pays in US dollars.

Question 32

How do I pay? Can I pay by card online?

Accepted Answer

There are no online card payments. Request a plan from Settings → Plan & billing and our team gets in touch to arrange payment and switch the plan on.

Question 33

What if the trial ends and I haven't picked a plan?

Accepted Answer

Your account and data stay as they are. The AI stops replying, and your team can keep answering by hand until a plan is active.

Question 34

Who owns the client data?

Accepted Answer

Your company does. PropDrop processes it on your behalf to answer your clients and run your CRM, and for nothing else.

Question 35

Do you train AI on our conversations?

Accepted Answer

No. Your conversations, catalog and client data are never used to train any AI model.

Question 36

Are my Meta and Telegram credentials safe?

Accepted Answer

Yes. Tokens and secrets are stored encrypted and used only to send and receive your company's messages.

Question 37

Can I delete data or close my account?

Accepted Answer

Your team can delete conversations and clients from the dashboard at any time. To close your account or make a data request, write to our privacy team from the contact page.

Ask before you start, we'll answer straight

The AI agent

Listings & projects

Channels

Viewings & CRM

Plans & billing

Data & privacy

The fastest answer is trying it on your own listings