Your company's WhatsApp number, answered day and night by your AI sales agent through Meta's official Cloud API
Maskan Realty
Buyers see your unit on a portal or a Facebook ad and message your WhatsApp at night: is it still available, how much is the down payment. By the time someone opens the office phone in the morning, they've already booked a viewing with whoever answered first.
WhatsApp is where buyers ask about price and availability. The company that answers first usually gets the viewing, and the agent never sleeps.
Play it
From then on every message gets an answer in seconds, at 2 a.m. or the night a launch ad goes live. The agent marks the message as read, shows typing…, then answers from your real listings and projects: the unit, the price, the down payment and the payment plan. It asks your qualification questions, takes viewing requests for your team to confirm, and hands the chat to a person when it needs one. A reply from your team pauses the AI in that conversation.
Click-to-WhatsApp ad live: Rayhan Gardens, New Capital · units from EGP 4,200,000
How much is the down payment?
New message
WhatsApp's one rule
WhatsApp has one rule worth knowing: free-form replies are allowed within 24 hours of the customer's last message, and the window restarts every time they write. After that, WhatsApp only accepts pre-approved template messages, and PropDrop doesn't send templates. So after 24 hours your team calls the customer, messages them from the WhatsApp Business app if your number also runs there, or waits until they write again. That's why answering in seconds matters: the decision happens while the window is open.
Buyer's messages
When does your team follow up?
Closed: WhatsApp only accepts an approved template now
PropDrop doesn't send templates, so it won't message the buyer here. Your team can call, message from the WhatsApp Business app if your number also runs there, or wait. The moment the buyer writes again, the window reopens for another 24 hours.
Before you connect
PropDrop connects to WhatsApp through Meta's official Cloud API, using your company's own Meta app and your own business number. You paste the app's credentials in Settings, Channels & integrations, and PropDrop checks the number with Meta and points its message webhook at your company. The number stays yours, and anything Meta charges is billed by Meta to you directly.
Rather not touch Meta's dashboard?
A one-time Meta setup add-on is available: our team prepares the app, the number and the credentials with you.
See it on the pricing pageWhat you paste in PropDrop
Then PropDrop, on Connect:
Meta's rules apply: your app has to be Live to message the public, and Meta may ask for business verification and App Review first.
Three steps
In Meta for Developers, add WhatsApp to your company's app, register your business number on the Cloud API and create a system-user token.
In Settings, Channels & integrations, switch WhatsApp on, paste the token, app secret, WABA ID and Phone number ID, and click Connect. PropDrop verifies the number and sets the webhook.
Click-to-WhatsApp ads, portal listings, your bio and your brochures. Every inquiry is answered in seconds, and qualified buyers land in your pipeline.
The same agent, now on your WhatsApp number
Voice notes, photos and location pins show up in the conversation so your team can see them. The agent answers typed questions best.
Three scenarios
140messages on launch night
A developer runs a Click-to-WhatsApp ad for a new compound in New Capital on Thursday evening, and 140 messages arrive before morning. Each buyer gets unit types, starting prices and the payment plan in seconds, and on Friday the sales team opens the CRM to the qualified buyers already sorted by score.
1number for the whole sales team
Instead of passing one office phone around, every sales agent works the same WhatsApp number from the shared inbox. The AI handles the first questions, and whoever takes over a chat replies in the company's name, not their own.
01:00in Riyadh, answered in Gulf dialect
A buyer in Riyadh messages at 1 a.m. Cairo time about a villa in Sheikh Zayed. The agent answers in Gulf dialect, collects budget, payment method and move-in date, passes the foreign-ownership questions to a person, and the lead is waiting with a hot score when the office opens.
Questions
A number on the Cloud API is answered through PropDrop's shared inbox. Whether the same number can also stay on the WhatsApp Business app depends on Meta's rules for your number, so check in WhatsApp Manager first. Many companies use a dedicated sales number for this.
WhatsApp is on every plan and open for the whole 14-day trial. Connect your number tonight and see tomorrow's inbox.