Clear rules for cancelling and getting your money back

This policy explains how cancellations and refunds work for PropDrop plans and add-ons. It's part of our Terms of service.

PropDrop is software for real-estate companies. We sell software subscriptions only. We never take reservation deposits, down payments or any other money for property, so refunds between a company and its buyers or tenants are always handled between them.

• You request a plan or add-on from your billing settings, and our team arranges payment with you outside the app, for example by bank transfer.
• We activate the plan or add-on once the payment is received. There are no card payments in the app, so nothing is ever charged to a card automatically.
• Companies in Egypt pay in Egyptian pounds; companies elsewhere in US dollars.

• Every new company gets 14 days free, with a limited number of AI conversations.
• We don't ask for a card, so nothing is charged when the trial ends and there's nothing to refund.
• To continue after the trial, choose a plan and pay. The rules below apply from that payment.

• You can cancel at any time. The plan stays active until the end of the month you've paid for, then it isn't renewed.
• We don't refund part of a month. If you cancel on day 10, you keep access for the rest of that month, but the remaining days aren't refunded.

The guarantee applies once per company and only to the first monthly payment, not to renewals or to annual plans (which have their own 30-day rule below).

• Annual billing gives you 2 months free: you pay for 10 months and get 12.
• Within 30 days of the payment, you can cancel and get a pro-rata refund. Because the annual price includes a discount, we charge the time you used at the regular monthly price at the time you paid (not any later price) and refund the rest. Any part of a month counts as a full month.
• After 30 days from the payment, annual plans aren't refundable. You can still tell us not to renew, and you keep access until the end of the paid year.

• +100 AI conversations: valid for the current month only. Refundable in full if none of the pack has been used and you ask within the same calendar month. Once any conversation from the pack is used, it's non-refundable.
• Extra seats and +100 active listings: monthly. Remove them any time and they stop at the next period. Amounts already paid aren't refunded.
• Meta setup and listing import: one-time services by our team. Refundable in full if you cancel before work starts. Once work has started, they're non-refundable.

• Upgrading takes effect once the difference is paid. We'll tell you the amount before you confirm.
• Downgrading takes effect at your next period and doesn't create a refund for the current one. Units already active stay active.

See our Messaging policy for how the channels work.

If a problem on our side makes the core Service (the dashboard or the AI agent) unavailable for more than 24 hours in total during a billing month, you can ask for a service credit for the affected days. The credit is applied to your next period.

Ask within 30 days of the outage. Outages caused by Meta, Telegram, AI providers, your own configuration, your internet connection or maintenance we announced in advance don't qualify.

• Accounts suspended or closed for abuse, fraud or breaking the Terms or Messaging policy
• Partial months, or annual plans after 30 days
• Conversation packs once any conversation is used
• Meta or WhatsApp messaging fees
• Not being happy with the number of leads, viewings or deals
• Problems caused by your catalog, your settings or a ban on your Meta app or number

Because you pay us by arrangement and not by card, nothing renews on its own. Before your paid period ends, we'll remind the owner so you can pay for the next one. If you'd rather not continue, just tell us; there's nothing to cancel on a card.

Email nazmy@propdrop.online from the account owner's email address with the subject "Refund request". Include your company name, the date and amount of the payment, and the reason.

• We review every request against this policy and reply with a decision.
• Approved refunds are sent back the way you paid, usually by bank transfer to the account that paid, within 14 business days. Your bank may take a few extra days to show it.
• Refunds are made in the currency you paid in. We aren't responsible for exchange-rate differences or bank fees.

Nothing in this policy limits rights you have under mandatory law. Disputes are handled as set out in our Terms of service.

We may update this policy. Changes don't affect payments made before the update. For important changes, we'll tell account owners in advance.