The agreement between your company and PropDrop

By creating an account or using the Service, you agree to these Terms of service on behalf of your company, together with our Privacy policy, Refund & cancellation policy and Messaging policy, which form part of this agreement.

If you're accepting for a company, you confirm that you have the authority to bind it. If you don't agree, don't use the Service.

PropDrop, we, us

The team operating the PropDrop service. Once PropDrop's operating company is registered, its legal name will be added here.

Service

The PropDrop dashboard and CRM, the AI sales agent, the website chat widget, the public company page, channel integrations and related features.

Company, you

The real-estate business that holds the account (a brokerage, a developer's sales team or an independent broker) and the people acting for it.

Client

A buyer, tenant, property owner or anyone else who contacts your company through the Service.

Company content

Everything your company puts into the Service: listings, projects, prices, payment plans, photos, instructions, files, internal records and your clients' data.

AI conversation

One client thread the AI replies in, counted once per 24 hours.

• The Service is for businesses. You must be at least 18 and use it for your company's work.
• Each account belongs to one company. To run more than one company, open a separate account for each.
• Give us accurate information and keep it up to date.
• Keep your login details safe. You're responsible for what happens under your account, and you should tell us right away at nazmy@propdrop.online if you suspect unauthorised access.

Your company controls who can access its account and what they can see:

Owner

Full control, including billing, team, settings, deals and commissions. Responsible for the account.

Manager

The same access as the owner, except that a manager can never remove or demote the owner.

Sales agent

Works the leads that are qualified and can view contacts. Doesn't see deals, commissions or settings.

The owner is responsible for inviting the right people, giving them the right role, and removing access when someone leaves.

PropDrop is software. Your company remains the real-estate business, and it is responsible for:

• Licences and permits: holding every licence, registration and permit your business and your ads need where you operate. Some markets, including several in the Gulf, require a licence or permit number on property ads. Following those rules is on your company.
• Your catalog: the accuracy and legality of the listings, projects, prices, payment plans, sizes, delivery dates, availability and photos you add, and keeping them current. Mark units reserved, sold or rented as soon as they are.
• Your right to market a unit: having the owner's or developer's permission to advertise each unit you list.
• Your promises: honouring the offers your company makes, including those the AI agent communicates from your catalog.
• Deals with clients: reservations, contracts, deposits, down payments, installments, refunds and disputes are between your company and its clients. PropDrop isn't a party to them and never holds any of that money.
• Client data: having a lawful basis to process your clients' data and telling them how you use it. You are the controller of that data.
• Following the law: including consumer protection, advertising, real-estate brokerage, anti-money-laundering and data protection rules that apply to your business.

PropDrop doesn't list, sell, rent, value or broker property, doesn't represent buyers, tenants, owners or developers, and doesn't earn any commission on your deals. We don't verify listings, prices, titles or permits.

You configure the AI agent: its name, tone, dialect, the details it collects, its handoff rules and the instructions it follows. It's designed to answer only from your own catalog, FAQs and instructions, to recommend only real units and projects at the prices you entered, and to hand the conversation to your team when it can't help or when your rules say so.

• Replies the agent sends follow your configuration, so your company is responsible for them, as it would be for a member of staff following your instructions.
• Viewings: when a client asks to see a unit, the agent collects a preferred day, time window and location and creates a viewing request for your team. It never confirms a slot. Your team confirms it with the client.
• The agent doesn't give legal, investment or mortgage advice. Don't instruct it to promise outcomes you can't guarantee, such as returns, price rises or mortgage approval.
• Internal fields such as owner contacts, commission and deal values aren't given to the agent, and your private selling notes are for its guidance only.
• Your team can take over any conversation at any time, and the AI stops replying when a team member does.

You must not use the Service to:

• Message people who haven't contacted you, or bought lists
• Advertise fake units, bait prices or units already sold
• Market units you aren't authorised to sell or rent
• Promise guaranteed returns or misleading delivery dates
• Ask clients for deposits to personal or unverified accounts
• Break Meta's or Telegram's policies, or any law
• Collect sensitive data you don't need
• Access other companies' data, or reverse engineer, overload or resell the Service

We may remove content or limit features that break these rules. See our Messaging policy for the channel-specific rules.

The Service relies on third parties, including Meta (WhatsApp, Messenger, Instagram), Telegram, our hosting provider, and OpenRouter and the AI model providers it routes to.

• You connect WhatsApp, Messenger and Instagram with your own Meta app, and Telegram with your own bot. You're responsible for that app or bot, Meta's App Review and Business Verification, your number's quality rating and compliance with their terms.
• Meta charges messaging fees directly to your Meta or WhatsApp Business account. PropDrop doesn't collect or refund them.
• Third parties can change, limit or stop their services. We'll adapt where we can, but we aren't responsible for their outages, decisions or changes, including a ban on your number, Page, account or app.

• An AI conversation is one client thread the AI replies in, counted once per 24 hours, however many messages are exchanged.
• Quotas reset on the 1st of each month (Cairo time). Unused conversations don't roll over.
• The owner and managers are warned at 80% and at 100% of the quota.
• At the limit, the AI pauses and new chats go to your team as needing a person. No message is lost, and your team can keep replying. You can add +100 conversations or upgrade.

You can cancel any time by telling us from your billing settings or by email. Your plan stays active until the end of the period you've paid for, and isn't renewed. Refunds are governed by our Refund & cancellation policy.

We may suspend or close an account, with notice where reasonable, if:

• The company seriously or repeatedly breaks these terms or the Messaging policy.
• We need to protect clients, other companies, the Service or Meta's and Telegram's platforms from harm.
• Payment is overdue.
• The law or a competent authority requires it.

Accounts closed for abuse or fraud aren't entitled to a refund. When an account is closed, data is deleted as described in the Privacy policy.

• PropDrop owns the Service, its software, design and brand. We grant your company a limited, non-transferable right to use it while your subscription is active.
• Your company owns its content. You give us permission to host, process and display it only as needed to provide the Service, including on your public page.
• You confirm you have the rights to the photos, floor plans and brochures you upload.
• If you send us feedback or suggestions, we can use them to improve the Service without any obligation to you.

Each side will keep the other's non-public business information confidential, including your commission terms, deal values and owner contacts, and use it only for this agreement, unless the information becomes public through no fault of the receiving side or disclosure is required by law.

We work hard to keep the Service reliable and accurate, but it's provided "as is" and "as available". To the extent the law allows, we don't guarantee that it will be uninterrupted or error-free, that AI replies will always be correct, or that the Service will bring a particular number of leads, viewings or deals.

We aren't liable for indirect or consequential losses, such as lost profits, lost deals or commissions, lost data or reputational harm, or for losses caused by third-party services, by your configuration or catalog, by a transaction between your company and a client, or by events outside our reasonable control. Nothing in these terms limits liability that can't be limited by law.

Your company will cover PropDrop against claims, losses and reasonable costs arising from your listings and content, your ads, your dealings with your clients, your use of Meta's and Telegram's platforms, or your breach of these terms or the law.

The Service will keep evolving. We may add, change or remove features. If we make a material change to these terms, we'll tell owners by email or in the dashboard at least 15 days before it takes effect. Continuing to use the Service after that means you accept the new terms.

If a dispute arises, we'll first try to resolve it in good faith within 30 days of written notice.

These terms are governed by the laws of the place where PropDrop's operating company is registered, and its courts will handle disputes that can't be settled. We'll name that place here once the company is registered, and tell owners when we do.

• These terms and the policies linked in them are the whole agreement between your company and PropDrop about the Service.
• If any part is found unenforceable, the rest stays in effect.
• You may not transfer this agreement without our consent. We may transfer it as part of a merger or sale of the business.
• These terms are published in Arabic and English. If they conflict, the Arabic version prevails.

Questions about these terms: nazmy@propdrop.online.