Can buyers see internal notes?

No. Notes are saved inside the conversation for your team only and are never sent to the buyer on any channel.

Who on my team can use the inbox?

The owner and managers. Sales agents work the qualified leads assigned to them in the CRM and can view client profiles, but they don't open the inbox.

Does the AI confirm viewings in the chat?

No. It collects the preferred day, time window and unit, tells the buyer the team will confirm, and creates a viewing request for your team. Your team confirms the slot.

Shared inbox

Watch the AI sell. Step in when it counts.

Every buyer chat in one place, with the AI working beside your team.

Start free See how it works

Every chat wears its status

AI agent
Needs you
With team
Closed

WhatsAppInstagramMessengerTelegramWebsite chat

Conversations

Live · sample data

Search name, phone or message

N
Nour Hassan
now
3-bed in New Cairo on installments?
AI
M
Mariam Al-Kaabi
8m
Is the JVC studio still for rent?
AI
H
Hany Samir
1h
OK, Saturday works for the viewing
With team
Y
Yasser Fouad
2d
Reserved, thank you!
Closed

Nour Hassan

AI is replying

Hi, I'm looking for a 3-bedroom apartment in New Cairo

Welcome! Ready to move in, or off-plan is fine? And will it be cash or installments?

Your reply will pause the AI in this chat

WhatsAppInstagramMessengerTelegramWebsite chat

Buyer messages land on the office phone, two brokers' personal WhatsApps and an Instagram account. Nobody knows who answered whom, which unit was offered or what price was promised.

One inbox fixes the who. Statuses fix the what. Notes keep the promises.

Try it: reply, then hand back

Your reply is the take-over

Most of the day you just watch. The agent answers questions about units, payment plans and delivery dates on its own and recommends only what is in your catalog. When a chat needs a person, it rises to the top. Reply, or press Take over, and the AI stops in that chat straight away, so the buyer never gets two answers. When you are done, hand it back and the agent picks up from the next message.

Who's holding the chat?

Nobody yet: waiting for you

The AI stopped and flagged the chat: price negotiation
Status: Needs you, at the top of the inbox
Write a reply, or press Take over

Fahd Al-Dosari

AI stopped · waiting for the team

Needs you

Is the 2-bedroom in Dubai Marina still available?

Yes: 2-bed, Al Diffa Tower, 118 m², sea view, ready to move in. AED 1,450,000

If I pay full cash, can you lower the price?

AI handed this to the team: price negotiation

Your reply will pause the AI in this chat

Every chat has a state

You always know who's holding the conversation

Four states, updated live for the whole team. Scroll to follow one buyer from the first message to closed.

AI agent
Answers, recommends units from your catalog and collects the request.
Next when:Wants to negotiate, or asks for a person
Needs you
Jumps to the top of the inbox and the owner and managers are notified.
Next when:You reply or take over
With team
Your team replies with the whole thread above: units shown, budget, viewing request. The AI stays quiet.
Next when:Sorted
Closed
Done and out of the way. Reopen it any time the buyer writes again.

AI agent
Answers, recommends units from your catalog and collects the request.
Moves on when: Wants to negotiate, or asks for a person
Needs you
Jumps to the top of the inbox and the owner and managers are notified.
Moves on when: You reply or take over
With team
Your team replies with the whole thread above: units shown, budget, viewing request. The AI stays quiet.
Moves on when: Sorted
Or hand it back to the AI
Closed
Done and out of the way. Reopen it any time the buyer writes again.

Filters

Two dropdowns, the whole inbox sorted

Status and channel sit side by side above the list. Pick Needs you to see only the chats waiting for a person, or Instagram to see what last night's reel brought in.

Sample data

8 conversations

FFahd Al-Dosari1mCan I talk to someone about the price?Needs you
NNour Hassan2m3-bed in New Cairo on installments?AI agent
AAmr Galal6mI'd like to reserve the Zayed townhouseNeeds you
MMariam Al-Kaabi8mIs the JVC studio still for rent?AI agent
HHany Samir1hOK, Saturday works for the viewingWith team
SSultan Al-Otaibi2hVillas in Al Malqa, what's available?AI agent
HHeba Sami3hSend me the North Coast chalet planWith team
YYasser Fouad2dReserved, thank you!Closed

Internal notes

Talk to your team inside the chat. The buyer never sees it.

The owner's lowest price, a payment plan the developer approved, a viewing still waiting for a slot: write it next to the message it belongs to.

What the buyer sees

Sakan Realty

online

0 notes on this chat. None of them here.

What your team sees

Mostafa Sherif

With team

Notes sit in the thread, in context, for the team only.

Shift handovers

62 messages with a buyer, read in five lines

The inbox also helps you write and hand over. Suggest reply drafts an answer from the thread and your listings, and you edit it before sending. Internal notes sit inside the chat for the team only: the price the owner accepted, a viewing you still need to confirm. The AI summary turns a long buyer thread into a few lines, so whoever picks it up next knows the budget, the areas and the units already shown.

AI summary

Buyer: Mostafa, married with two kids, buying to live in
Looking for: 3-bed or duplex, New Cairo or Sheikh Zayed
Budget: Up to EGP 10M, installments, 10% down
Units shown: Al Rayhan 165 m² (liked it), Yasmine Oasis duplex (too pricey)
Viewing: Asked for Wednesday afternoon at Al Rayhan, waiting for the team to confirm

Getting started

Live in three steps

The inbox brings every conversation into one screen: website chat, plus WhatsApp, Instagram, Messenger and Telegram once you connect your own accounts. Each chat carries a status that says who is holding it. AI agent means it is replying. Needs you means the buyer asked for a person, wants to negotiate, or a handoff rule fired. With team means someone took it, and closed means it is done. Everything updates live for the whole team.

1
Connect your channels
Website chat works from day one. Connect WhatsApp, Instagram and Messenger through your own Meta app, and Telegram with your own bot, in Settings.
2
Let the AI handle the first replies
The agent answers buyers, recommends units from your catalog and collects the request. You can read every chat live without interrupting.
3
Step in when it counts
Chats that need a person are flagged. Reply or take over, leave internal notes, then hand the chat back to the AI.

What's in the inbox

Website chat, WhatsApp, Instagram, Messenger and Telegram in one list
Clear statuses: AI agent, needs you, with team, closed
Status and channel filters as two compact dropdowns
Reply or take over and the AI pauses in that chat
Hand back to the AI when you are done
Internal notes the buyer never sees
Suggested replies you edit before sending
AI summary of long threads for quick handovers

In a real sales week

Three moments the inbox earns its place

Launch night · 21:30

Launch weekends for developer sales teams

A project launch ad can bring hundreds of messages in one evening. The AI answers all of them with the real unit types and payment plans, and your sales managers only open the chats marked Needs you.

Shift change · 16:00

Brokerages with a morning and an evening shift

When the evening broker takes over, statuses show what is still open, the summary explains long threads in a few lines, and notes keep the details: the owner's lowest price, a viewing waiting for confirmation.

Any time

Owners who want to see every conversation

Read any chat, the AI's or your team's, as it happens. If a reply needs fixing, take over, correct it and hand it back. Buyer conversations stay with the company, not on a broker's personal phone.

Questions

Asked before the first take over

Your reply pauses the AI in that conversation and moves it to With team, so the buyer never gets two answers. The AI only resumes when someone hands the chat back.

All caught upNeeds you: 0

Close the laptop. The AI has the night shift.

Buyers who message at 1am get answers and real units. Anything that needs a person waits at the top in the morning.